The management of the National Authority for Consumer Protection (ANPC) invited TAROM representatives to its headquarters on Tuesday to discuss the concrete ways in which passengers affected by these cancellations will be compensated, in the context of the legal incidents of the cancellation of a significant number of flights operated by the airline.

According to an ANPC press release, the discussion revealed that, following the events of July 8, 2024, TAROM will compensate all passengers who have purchased tickets directly from the company and who submit a request for reimbursement of compensation, according to the law.

According to European Regulation 261/2004, the compensation to which consumers are entitled following the cancellation of flights are: 250 euro for all flights of 1,500 kilometres or less, 400 euro for all intra-Community flights over 1,500 kilometres and for all flights between 1,500 and 3,500 kilometres, respectively 600 euro for all other flights.

According to the source, ANPC has made some recommendations to resolve the situation. Thus, passengers must keep and make available the receipts/invoices by which they purchased accommodation, transportation, items of minimum necessity, during the period in which the flight was cancelled and until rebooking.

“Passengers who have purchased tickets through other companies should contact them by e-mail, and if they are not offered a solution, they can file a complaint on the ANPC website, www.anpc.ro, for companies in Romania or on the European Consumer Centre website, www.eccromania.ro, for companies based in the European Union, whose services are free of charge for consumers. Attention! In the case of complaints submitted to private companies regarding compensation claims, these services are not free of charge,” the press release points out.