Generative AI holds the potential to help
Romania’s public administration meet increasing service demands by
improving efficiency, enhancing service delivery and allowing employees
to focus on higher-value tasks, shows a survey titled “The opportunity of
AI in public administration in Romania”, conducted by Implement
Consulting Group and commissioned by Google.

While challenges remain, Romania is well positioned to leverage AI to
enhance public administrative services, the survey notes, remarking that
generative AI can add value to all levels of government, presenting a
total opportunity of up to EUR 660 million over the next ten years. This
potential can be achieved through a productivity boost from increased
quality and speed of public services, as well as the reallocation of
resources to focus on higher-value tasks.

“Romania’s public sector provides essential services to citizens, and
generative AI has the potential to enhance efficiency, quality, and
citizen experience of these services, with personalized real-time
solutions, it can streamline administrative operations by improving
accuracy and reducing processing time and provide policymakers with
data-driven insights for faster and more informed decision-making,” the
document reads.

69% of Romania’s public administration jobs have the opportunity to be
complemented by generative AI, as, over time, it can be integrated into
daily work, increasing productivity and freeing up time for other
value-creating activities. In addition, 8% of jobs have high use
potential, with AI assisting in over half of current tasks. This
integration will increase productivity and free up employees’ time for
other valuable activities. Meanwhile, 24% of jobs, mainly involving
human-facing or physical tasks, will remain unchanged due to low use
potential.

54% of public administration workers already use AI tools in Romania, yet
barriers to institutional adoption remain; most prominently the lack of
skills in the workforce and the cost of AI tools. 23% of public
administration workers say their institutions have invested in AI
solutions, such as purchasing licenses or implementing local
applications. Despite this progress, generative AI is still in its
nascent stages and has yet to attain widespread adoption at the
institutional level. Unlocking higher potential applications will
necessitate the establishment of unified legal and technical frameworks
as well as ethical guidelines, enabling the deployment of more complex
tasks and scalable AI solutions across the public sector.